Cancellation eligibility depends on whether the item is a standard made-to-order product or a clearance ready-stock product.
Standard Supima and Oversized products
A cancellation may be requested before printing or production begins. The timestamp of the email or WhatsApp request is used to assess eligibility. Submission of a request is not confirmation; VAELOM will verify the production status and confirm whether cancellation has been accepted.
Once printing or production has started, the standard made-to-order product cannot be cancelled because it is being made specifically for the customer. Packing or dispatch also confirms that the cancellation window has closed.
Clearance ready-stock product
A clearance item is not newly produced for the order. A cancellation may be requested before the clearance order enters fulfilment or dispatch processing. Once that processing has started or the parcel has been handed into dispatch, cancellation may no longer be possible. VAELOM will verify the actual fulfilment status before confirming a request.
How to request cancellation
Email hello@vaelom.com with the subject “Order Cancellation Request - [Order Number]” or WhatsApp +91 81780 40998. Include the customer name, order number and registered contact details.
Order changes
Size, colour, product, quantity and address-change requests should be submitted as soon as possible. Changes can be accepted only before the relevant production, fulfilment or dispatch process has begun and only where the requested option is available.
Refund for an approved cancellation
If cancellation is approved, all amounts already paid for the cancelled item or order will be refunded to the original payment method where possible. This includes any Partial COD advance. Approved refunds are generally initiated within 5–7 business days; the bank or payment provider may take additional time to credit the amount.
Delivery refusal
Refusing delivery after the applicable cancellation window has closed is not a valid cancellation and does not create refund eligibility by itself.
Cancellation by VAELOM
VAELOM may cancel because of unavailability, an unserviceable PIN code, payment failure, duplicate or fraudulent activity, incorrect information, a material pricing error, quality concerns or circumstances beyond reasonable control. A paid order cancelled by VAELOM receives a full refund of paid amounts.
Nothing in this policy limits non-waivable consumer rights.