Privacy policy
This policy explains how Tech Havira Private Limited, operating Vaelom, handles personal data when customers use our website, place orders or contact us.
DATA COLLECTED
We may collect identity and contact data; order, delivery and support history; limited payment status and transaction references; device, browser, IP address, cookie and usage information; communications and evidence submitted for claims; and marketing preferences.
We do not ordinarily receive complete card numbers, CVV, UPI PINs, OTPs or banking passwords.
PURPOSES
Personal data may be used for processing payments and orders; printing and fulfilment; delivery; exchanges and refunds; customer support; grievance handling; fraud prevention; website improvement; advertising measurement where permitted; maintaining legal records; responding to lawful requests; and marketing where consented to or otherwise permitted.
SHARING
Necessary data may be shared with Shopify; Razorpay and financial institutions; Qikink and authorised fulfilment providers; couriers; COD verification, communication, analytics, advertising, fraud-prevention, accounting and professional service providers; and authorities where legally required.
We do not sell personal data in exchange for money.
COOKIES AND ADVERTISING
Essential cookies support the operation of the store. Analytics and advertising tools may include Shopify technologies, Google Analytics, Google Ads, Meta Pixel and Meta Ads.
Non-essential technologies should operate according to applicable consent choices. More information is available in our Cookie Policy.
RETENTION, SECURITY AND INTERNATIONAL PROCESSING
Personal data is kept only for as long as reasonably required for the stated purposes, legal records, fraud prevention and disputes.
Reasonable safeguards are used, but no electronic system is completely secure. Some service providers may process information outside India. Applicable Indian requirements and transfer restrictions will be followed.
YOUR RIGHTS
Subject to applicable law, individuals may request information, access, correction, completion or erasure of their personal data; withdraw consent; opt out of marketing; raise a grievance; and make a nomination where provided.
Identity verification may be required before processing a request.
CHILDREN
A person under 18 should use the website only under the supervision and consent of a parent or lawful guardian. Verifiable parental consent will be sought where required.
PRIVACY CONTACT
Harsh Sehrawat
Privacy and Grievance Officer
Tech Havira Private Limited – Vaelom
Email: hello@vaelom.com
Phone/WhatsApp: +91 81780 40998
Registered office:
Desk 1, 02-007, 2nd Floor
Emaar The Palm Square, Sector 66
Golf Course Road Extension
Gurugram, Haryana 122102, India