These Terms govern use of the Vaelom website and purchase of Vaelom products. By using the site or ordering, you agree to these Terms and the referenced policies.
Eligibility and permitted use
You must be at least 18 and legally capable of contracting to order independently. A minor may use the site only under parent or lawful guardian supervision and consent. Do not commit fraud, place intentionally undeliverable orders, misuse payments, bypass security, scrape content, impersonate others or infringe intellectual property.
Products
Products are made on demand. Review descriptions, colours and the Size Guide before ordering. Images may be mock-ups and screens or individual printing may create minor non-material variations. Material defects are covered by the refund policy.
Price, promotions and orders
Prices are in Indian Rupees unless stated otherwise. Taxes and charges are shown on the site or checkout. Promotions may have conditions and expiry. Material pricing errors may be corrected; customers may be contacted, offered an alternative or refunded and will not be charged extra without agreement. An acknowledgement confirms receipt, not necessarily acceptance. Vaelom may reject or cancel for unavailability, failed payment, incorrect information, fraud risk, duplicate orders, unserviceable PIN codes, pricing errors, quality concerns or circumstances beyond reasonable control.
Payment and Partial COD
Payments are handled through checkout providers including Razorpay. For a ₹1,299 Partial COD order, ₹149 is paid at checkout and ₹1,150 at delivery. Customers paying the full amount online receive a ₹50 prepaid discount, making the full-prepaid amount ₹1,249 for a ₹1,299 product. Customers must use authorised payment methods and never disclose OTPs, PINs or passwords.
Shipping, cancellation and returns
The Shipping, Cancellation, and Return, Exchange & Refund policies form part of these Terms. An order may be cancelled before production begins, and an approved cancellation receives a refund of all paid amounts. Once production begins, the made-to-order product cannot be cancelled. Change-of-mind returns are not accepted, and eligible exchange or defect claims must be submitted within seven calendar days.
Intellectual property
Vaelom names, logos, artwork, images, text, slogans and related content are owned by or licensed to Tech Havira Private Limited. Purchasing a product does not transfer intellectual-property rights. Unauthorised copying or commercial exploitation is prohibited.
Third parties, availability and liability
Shopify, Razorpay, Qikink, couriers and other parties have independent practices. Website availability is not guaranteed. Nothing excludes liability that cannot lawfully be excluded. To the maximum extent permitted, liability concerning an order is ordinarily limited to the amount paid for the affected product, except for fraud, wilful misconduct, gross negligence, personal injury caused by negligence, statutory consumer rights or other non-excludable liability.
Law and disputes
These Terms are governed by Indian law. Contact us first for resolution. Unresolved matters may be brought before a court, tribunal or consumer commission with lawful jurisdiction. Nothing restricts statutory consumer remedies.
Tech Havira Private Limited | Desk 1, 02-007, 2nd Floor, Emaar The Palm Square, Sector 66, Golf Course Road Extension, Gurugram, Haryana 122102, India | hello@vaelom.com | +91 81780 40998