VAELOM currently delivers within India to serviceable PIN codes.
Processing workflow
Normal Supima and Oversized products: These products are generally printed after order confirmation, quality-checked, packed and dispatched. Processing is generally 2–4 business days. Sundays and public holidays are not business days.
Clearance or ready-stock products: These may follow a separate fulfilment workflow because the item already physically exists. No faster dispatch is guaranteed unless specifically confirmed for the order.
Estimated delivery
- Most serviceable locations: approximately 5–10 business days from confirmation.
- Remote or limited-service locations: up to approximately 15 business days.
Timelines are estimates, not guarantees. Sales, festivals, weather, courier disruption, strikes or circumstances beyond reasonable control may cause delay.
Shipping charges and tracking
Standard shipping within India is currently free unless another charge is clearly shown at checkout. Tracking is sent after dispatch and may take 24–48 hours to update.
Partial COD
Where Partial COD is available, the advance amount shown at checkout is paid online and adjusted against the order total. The remaining COD balance is the amount shown for that order at checkout or in the order confirmation.
Cancellation
Standard made-to-order products may be cancelled before printing or production begins. Clearance ready-stock products are assessed against their actual fulfilment or dispatch status. See the Cancellation Policy for details.
Address and failed delivery
Customers must provide a complete address, correct PIN code and active phone number. If delivery fails after the applicable cancellation window closes because of refusal, unavailability, non-payment of the COD balance or incorrect information, the parcel may be returned to origin. This is not treated as an eligible cancellation by itself, and reshipping charges may apply.
Damaged or missing delivery
Refuse a visibly open, damaged or tampered package where possible and contact us. If tracking shows delivered but the parcel is not received, check with household members, neighbours, security or reception and inform VAELOM promptly.
Support: hello@vaelom.com | +91 81780 40998