Vaelom maintains a grievance mechanism for formal complaints concerning orders, payments, delivery, products, refunds, website use or personal data.
How to raise a grievance
Email hello@vaelom.com or WhatsApp +91 81780 40998. Clearly mark the message “Formal Grievance” and include your full name, contact details, order number, a description of the issue, desired resolution and relevant evidence.
Timelines
We will acknowledge a formal consumer grievance within 48 hours and seek to address it within one month. Complex courier, bank, payment-provider or fraud investigations may require external input; reasonable updates will be provided.
Grievance officer
Harsh Sehrawat
Tech Havira Private Limited - Vaelom
Email: hello@vaelom.com
Phone / WhatsApp: +91 81780 40998
Registered office: Desk 1, 02-007, 2nd Floor, Emaar The Palm Square, Sector 66, Golf Course Road Extension, Gurugram, Haryana 122102, India
This process does not prevent a consumer from using any lawful remedy, including approaching a competent consumer commission or authorised body.