Vaelom currently delivers within India to serviceable PIN codes.
Made-to-order processing
Products are printed after order confirmation, quality-checked, packed and generally dispatched within 2-4 business days. Sundays and public holidays are not business days.
Estimated delivery
- Most serviceable locations: 5-10 business days from confirmation.
- Remote or limited-service locations: up to 15 business days.
Timelines are estimates, not guarantees. Sales, festivals, weather, courier disruption, strikes or circumstances beyond reasonable control may cause delay.
Shipping charges and tracking
Standard shipping within India is currently free unless another charge is clearly shown at checkout. Tracking is sent after dispatch and may take 24-48 hours to update.
Partial COD
For a ₹1,299 order, ₹149 is paid at checkout and ₹1,150 at delivery. The advance is adjusted against the total and is not an extra fee.
Cancellation and production
An order may be cancelled before production begins, and eligible paid amounts will be refunded to the original payment method. Once production begins, the order cannot be cancelled.
Address and failed delivery
Customers must provide a complete address, correct PIN code and active phone number. If delivery fails after production or dispatch due to refusal, unavailability, non-payment of the COD balance or incorrect information, the parcel may be returned to origin. This is not treated as an eligible cancellation or refund, and reshipping charges may apply.
Damaged or missing delivery
Refuse a visibly open, damaged or tampered package where possible and contact us. If tracking shows delivered but the parcel is not received, check with household members, neighbours, security or reception and inform Vaelom within 48 hours.
Support: hello@vaelom.com | +91 81780 40998