This policy explains how Tech Havira Private Limited, operating Vaelom, handles personal data when customers use our website, place orders or contact us.
Data collected
We may collect identity and contact data; order, delivery and support history; limited payment status and transaction references; device, browser, IP, cookie and usage information; communications and evidence submitted for claims; and marketing preferences.
We do not ordinarily receive complete card numbers, CVV, UPI PINs, OTPs or banking passwords.
Purposes
Data is used for payments, orders, printing, delivery, exchanges, refunds, support, grievance handling, fraud prevention, website improvement, advertising measurement where permitted, legal records and lawful requests, and marketing where consented to or otherwise permitted.
Sharing
Necessary data may be shared with Shopify; Razorpay and financial institutions; Qikink and authorised fulfilment providers; couriers; COD verification, communication, analytics, advertising, fraud-prevention, accounting and professional providers; and authorities where legally required. We do not sell personal data in exchange for money.
Cookies and advertising
Essential cookies support the store. Analytics and advertising tools may include Shopify technologies, Google Analytics/Google Ads and Meta Pixel/Ads. Non-essential technologies should operate according to applicable consent choices.
Retention, security and international processing
Data is kept only as reasonably needed for the stated purposes, legal records, fraud prevention and disputes. Reasonable safeguards are used, but no electronic system is completely secure. Some providers may process information outside India; applicable Indian requirements and transfer restrictions will be followed.
Your rights
Subject to applicable law, individuals may request information, access, correction, completion or erasure; withdraw consent; opt out of marketing; raise a grievance; and make a nomination where provided. Identity verification may be required.
Children
A person under 18 should use the site under parent or lawful guardian supervision and consent. Verifiable parental consent will be sought where required.
Privacy contact
Harsh Sehrawat, Privacy and Grievance Officer
Tech Havira Private Limited - Vaelom
vaelom@outlook.com | +91 81780 40998
Desk 1, 02-007, 2nd Floor, Emaar The Palm Square, Sector 66, Golf Course Road Extension, Gurugram, Haryana 122102, India